Technical Support

Technical Support Engineer

Remote

Full-time

$45,000 - $60,000

Provide technical assistance and support to our clients. Troubleshoot technical issues and ensure customer satisfaction with our IT solutions.

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About This Role

As a Technical Support Engineer at MetaCorp, you'll be responsible for diagnosing and resolving complex technical issues for our enterprise clients. You'll work with cutting-edge technologies, collaborate with cross-functional teams, and play a crucial role in maintaining high customer satisfaction levels. This role offers excellent opportunities to enhance your technical skills while working on diverse projects.

Key Responsibilities

Provide tier 2/3 technical support for software and hardware issues

Diagnose and troubleshoot complex technical problems via phone, email, and remote desktop

Document technical solutions and create knowledge base articles

Collaborate with engineering teams to escalate and resolve product bugs

Install, configure, and maintain client systems and applications

Conduct root cause analysis for recurring technical issues

Train junior support staff and customers on technical procedures

Maintain high customer satisfaction scores while meeting SLA requirements

Required Qualifications

Bachelor's degree in Computer Science, IT, or related field

2-4 years of technical support or help desk experience

Strong knowledge of Windows, Linux, and macOS operating systems

Experience with networking concepts (TCP/IP, DNS, DHCP)

Proficiency in troubleshooting software applications and hardware

Excellent analytical and problem-solving skills

Strong communication skills with ability to explain technical concepts to non-technical users

Experience with ticketing systems (Zendesk, ServiceNow, etc.)

Nice to Have

IT certifications (CompTIA A+, Network+, Microsoft, Cisco)

Experience with cloud platforms (AWS, Azure, Google Cloud)

Knowledge of scripting languages (Python, PowerShell, Bash)

ITIL Foundation certification

Experience with remote support tools

What We Offer

Comprehensive benefits package designed for your success and well-being

Competitive salary with performance bonuses

100% remote work flexibility

Comprehensive health benefits package

Professional certification reimbursement

Home office setup allowance

Paid training and conference attendance

401(k) with company match

Unlimited PTO policy

Your Career Path

Strong technical career progression opportunities available:

Senior Technical Support Engineer

1-2 years

Technical Support Team Lead

2-3 years

IT Manager

3-5 years

Director of Technical Operations

5+ years

Our Culture

What it's like to work with us

Tech-forward environment with latest tools and technologies

Knowledge sharing and continuous learning culture

Collaborative problem-solving approach

Flexible work hours and remote-first mindset

Regular technical training and certification opportunities

Innovation encouraged and rewarded

Ready to Join Our Team?

Take the next step in your career. Apply now and let's build something great together!

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